Customer Service

Your Satisfaction is our Foremost Priority!

After purchasing the product, if you have any doubts or flaws about the packaging, quality, delivery time and etc., please feel let us know by following procedures to lodge a complaint：

Procedures：

You can either leave a message at the [Contact Us] on this website or call  us at +886-4-23502588 Ext. 221 (speciality chemicals dept.) / Ext. 230 (waterproof resin dept.), or send an email to our mailbox: jfchem@johnson-fine.com.

Once receiving your message, we'll set up a case within one working day and notify the responsible unit to investigate the situation described in your message.

Response：

After receiving the email/call,  we will reply you directly once the investigation is completed.

Methods：

Email：jfchem@johnson-fine.com
Direct Line：+886-4-2350-2588 ext. 221 (speciality chemicals dept.)
                       +886-4-2350-2588 ext. 230 (waterproof resin dept.)
                       +886-4-2350-2588 ext. 121 (Logistics dept.)